Onlineshop

Information about ordering on our website

Business customers

 

We are pleased to accept orders from resellers (surfshops, bookstores, windsurf-centers,...). 

Besides Europe, we also have very good and special shipping rates for business customers in USA, Australia, Japan, Russia and Egypt!

 

Please send an Email (to: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!), containing your business information, including all company details (name, address, phone, fax, VAT-ID,...) - you will then receive a reply with our prices and conditions shortly.

 

Your Tricktionary Team 

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How to change payment method after having ordered

In this case, please just place a new order and - at the order-confirmation page - add a note that we should cancel your previous order.

Anyway, we only ship paid orders, so you will not receive two books.

 

Any questions, please contact us through the contact-form 

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How to find my Credit Card Security Code?

What is a (CVV) Credit Card Security Code?

For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the 4 digits on the FRONT above the end of your card number.

To help reduce fraud in the card-not-present environment, credit card companies have introduced a card code program. Visa® calls this code Card Verification Value (CVV); MasterCard® calls it Card Validation Code (CVC); Discover® calls it Card ID (CID). The card code is a three- or four- digit security code that is printed on the back of cards. The number typically appears at the end of the signature panel.

 

master-cvc2

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How to pay with Paypal

Sometimes our Credit Card processor on the website does not work with customers Credit Cards. The payment is just rejected - sometimes it is cancelled right after the order. You will receive an email in case something like this happens.

If that happens, you can try again, use another Credit Card, or try Paypal - which is our alternative Credit Card payment processor.

It's actually pretty simple to pay using Paypal. You just order and when it comes to choose your payment option, you choose Paypal. You will then be redirected to the Secure Paypal pages. You will need to set up an account - but that's just entering your email address and a password - nothing to worry about. You add your Credit Card in this process and can so pay to our paypal account.

There are no additional fee's involved if you pay by Paypal - it is just an alternative, easy and secure payment option we offer.

Any further questions or problems, please don't hesitate to contact us via the contact-form.

 

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